Technology is not right for everyone, for example, it may not be well-suited for individuals with complex needs.

We will work with the person who is to be supported and their support network (family/social work/health team), our technology providers and our Responder team to undertake a detailed TECS assessment to establish whether a technology installation can support that individual to live the life that they desire.

If this cannot be established, we will work with the supported individual to help them to determine other ways in which we may be able to enhance their service. We will never install technology into a home just because we can. We will only use technology when we can demonstrate a benefit to individuals and make a positive difference in their life.