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Complaints

Cornerstone will ensure that all people who use or benefit from our services have opportunities to express their views regularly about the quality of these services.

If you are unhappy and wish to make a complaint, it should be made to the relevant Branch Leader or Cornerstone Lead who will decide on the best course of action. You can find our Branch contact details here or call 0300 131 3333 for additional contact information.

We will ensure all complaints are taken seriously and we will learn from each experience as part of our commitment to continuous improvement. To view our Complaint Procedure click here.