Cornerstone’s New Deer service in North Aberdeen and Shire recently welcomed the results of an unannounced visit from the Care Inspectorate.

New Deer is a housing support and care at home service that supports people with learning disabilities, autism and complex care needs to live in their own homes.

The inspection evaluated two key aspects of the service;

• How well does the service support people’s well-being?
• How good is our leadership?

Both aspects were awarded a grade 5—Very Good.

In awarding the grade 5s the Care Inspectorate noted that; “We observed staff interacting with people in a warm and friendly manner and it was clear that they knew the people they were supporting well. Staff spoke with such respect and enthusiasm. This meant that people felt safe and secure because they experienced consistent and caring relationships.”

“People’s choices and preferences shaped their support. Where people were unable to make decisions by themselves, the service was very effective in involving families/representatives. This resulted in people feeling valued, respected, and listened to.”

The Care Inspectorate also commented positively on the service’s leadership. “The service benefitted from an onsite leadership team. This meant that they were very accessible to people, staff, families, and visiting professionals. People told us that this had supported any day-to-day issues that had arisen to be resolved quickly and effectively.”

You can download the 2022 report here.

A huge well done to the New Deer team!